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Client Success Manager

Company: Performive
Location: Marietta
Posted on: January 9, 2021

Job Description:

Client Success ManagerBenefits Offered: Medical, Dental, Vision, 401KEmployment Type: Full-timeLocation: Marietta, GAPerformive is looking for a highly motivated, experienced, knowledgeable Client Success Manager. You will be responsible for managing relationships with current and new clients, advising and consulting with clients on best practices, assisting in service delivery by communicating expectations, and overall, being our client's advocate within our company. Great customer service skills and the ability to keep our clients happy is necessary - If our sales team is the reason we generate new clients, you're the reason they stay. As a growing, globally-oriented company, we offer a relaxed work environment and great benefits. We look forward to hearing from you!Job SummaryThis is a great opportunity reserved for an individual looking to develop a career in IT sales - inside sales and customer service focused.The Client Success Manager (CSM) is a hybrid customer service - sales role, responsible for supporting inbound requests within an installed base of customers. Additionally, driving new upgrades and cross-selling opportunities within that base of customers currently doing business with Performive creates a commissionable opportunity for the CSM.Job DescriptionEssential Functions

  • Supporting an installed base of customers by resolving inbound requests via tickets, email, phone or live chat for billing issues, support issues, and requests to add additional services.
  • Work with active customers to develop a deep understanding of their needs and translate those needs into product requirements that satisfy their demands
  • Able to effectively multi-task in multiple systems and effectively communicate with customers regarding their IT infrastructure
  • Manages incoming workstreams prioritizes customer requests and ensures commitments are consistently achieved for customers.Required Qualifications
    • Required experience in IT sales or customer service in an IT services company.
    • Preferred experience within a high-paced managed services environment.
    • Commitment to excellence and a heightened sense of urgency towards a customer base.
    • Preferred understanding of VMware, Veeam, IaaS, Cloud, Network, DRaaS, Backup/Recovery
    • Outstanding presentation skills (verbal and written)
    • Excellent internal and external communication skills
    • Takes initiative; identifies opportunities, qualifies opportunities, and can develop, and execute, plans of actionEEO StatementWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or another legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments, or training.If you are a Client Success Manager with experience in account management and farming and existing customer deck, please contact us today! When contacting Performive, please state your salary and any other compensation expectations.

Keywords: Performive, Marietta , Client Success Manager, Executive , Marietta, Georgia

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