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Technical Support Engineer

Company: VirtualVocations
Location: Marietta
Posted on: February 1, 2025

Job Description:

A company is looking for a Sr I Technical Support Representative (US Remote).



Key Responsibilities

Provide troubleshooting and guidance for Rave's suite of notification software products
Respond to support requests in a timely manner via email, screen sharing, and phone
Conduct training on various Rave Products and Services


Required Qualifications

Bachelor's Degree with 3+ years of experience supporting customers on enterprise SaaS platforms
Basic knowledge of web services/web technology (HTML, XML)
Basic understanding of SMS networks and mobile applications
Intermediate to advanced CSV/Spreadsheet manipulation skills
Legal authorization to work in the U.S. indefinitely is required

Keywords: VirtualVocations, Marietta , Technical Support Engineer, Engineering , Marietta, Georgia

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