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Technical Service Engineer

Company: Castles Technology
Location: Marietta
Posted on: May 14, 2022

Job Description:

Job Description Salary: 30-40 an hour DOE Job Opening: The leading manufacturer in the payment industry, Castles Technology, is looking for a self-motivated Experienced Level service engineer for Company product line based on Linux and Android platforms, who will be responsible for assisting Company customers setting up, deploying and troubleshooting software applications running on our hardware terminals. The most successful candidates must be able to adapt to a fast-paced environment, thrive on multi-tasking, embrace inner office communication as a tool for success, bring a positive approach to team efforts, and have the ability to execute tasks in a timely manner with attention to detail. Job Purpose: The Technical Service Engineer role plays an important role in company---s product support process. The ideal candidate is responsible for providing the enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install and configure our hardware products. The Technical Service Engineer---s responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to deliver clients quick answers to their issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals. Typically reports to unit/department head. Duties and Responsibilities: Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues in Linux and Android platforms Ask customers targeted questions to quickly understand the root of the problem Track system issues through to resolution, within agreed time limits Talk clients through a series of actions, either via phone, email or chat, until they---ve solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers Refer to internal or external resources to provide accurate tech solutions Ensure all issues are properly logged Prioritize and manage several open issues at one time Follow up with clients to ensure their systems are fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals Maintain positive relationships with clients Work with team of software & QA engineers and project managers to understand end-user needs, requirements, specifications and technical design documents to provide timely and meaningful feedback and maintain effective testing process Estimate, prioritize, plan and coordinate development activities together with the team lead or project manager Required Skills: Prior experience in Payment Industry, POS, deployment, vending machine or Kiosk installation College graduate (Bachelor of Computer Science or equivalent degree) Strong understanding of software development process, Agile/Scrum methodologies and best coding practices Prior experience developing on Android and Linux platforms Working knowledge of software development using C, C++, Java on Linux and Android platforms Good knowledge of Android SDK, different versions and various screen size resolutions Familiarity with Linux development environment, i.e. GCC/G, GDB, etc. Ability to diagnose and troubleshoot basic technical issues Familiarity with RESTful backend APIs Understanding and ability to use binary and hexadecimal numbering systems Ability to provide step-by-step technical help, both written and verbal Other: Good communication, analytical & problem-solving skills Highly organized No H1B visa sponsorship Special Notes: Job description is subject to changes and is not limited to the duties and responsibilities described above. Link to this job Location Atlanta GA Department Technical Engineering Employment Type Full-Time

Keywords: Castles Technology, Marietta , Technical Service Engineer, Engineering , Marietta, Georgia

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