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Director Infrastructure Engineering

Company: Fiserv
Location: Marietta
Posted on: September 9, 2020

Job Description:

Director, Infrastructure Engineering

Primary location: Marietta, GA

Secondary locations: Hagerstown, MD or Omaha, NE

What does an exceptional Director of Infrastructure Engineering do?

The Director of Infrastructure Engineering will provide Senior Level Technical Leadership for Fiservs z/OS Middleware Global Team (MQ, CICS, and WAS) supporting Fiservs Issuing, Acquiring, and Payments solutions. You will be in a visible leadership role which is part of a vertical and matrixed team collaborating with senior management. The position requires both Technical and Management-level experience preferably in large Parallel Sysplex, full data sharing, z/OS-based environments. This person will lead and empower a , global organization responsible for providing reliable and scalable infrastructure across multiple datacenters.

As a Director of Infrastructure Engineering, you can look forward to:


  • Participating in the installation, implementation, performance, and testing of large CICS and CICSPlex, MQ (shared and cluster queues), and WAS installations
  • Working with Development, Operations, and other technical teams on new and existing Middleware project implementations
  • Maintaining and improving MQ, WAS, and CICS solutions for optimum performance and availability
  • Assisting with the development and maintenance of Middleware MQ standards and roadmaps
  • Providing global on-call support
  • Collaborating with internal and external clients in implementing z/OS-based middleware solutions
  • Improving availability through automated monitoring, application checks, automated alerting and action.
  • Demonstrating a solid understanding of current compute architectures, platforms and solutions and how they support business deliverables, along with the ability to diagnose, triage, and lead teams during critical incidents and outages to ensure rapid restoration of service.
  • Leading, supporting and coaching team members, in regional (and remote) environment.
  • Enabling an environment of continuous improvements to meet market changes and client demands
  • Facilitating long term architecture planning to ensure alignment between the business product roadmap and the Enterprise Technology roadmap
  • Leading planning for resource management and organizational alignment in support of business objectives.
  • Serving as project sponsor and escalation point for issue/risk resolution to ensure all targets are met.
  • Maintaining and growing relationships with key business unit executives
  • Managing and provides technical and business direction for a team of Infrastructure/System Engineers responsible for delivering end-to-end solutions.
  • Displaying a high degree of collaboration with Business Unit teams to provide the right level of agility within a defined delivery process.
  • Exhibiting strong leadership skills, forward thinking, self-motivated, and able to work effectively in a diverse, highly talented team, continuously striving for excellence.
  • Building relationships and works closely with our internal customers, as well as occasionally with external customers, to ensure solutions are technically sound, issues are identified and resolved, and projects are delivered within budget and on-time.
  • Supervising progress of multiple projects to include planning, status reports, budgeting and procurement.
  • Resolving challenges by analyzing issues and assisting the team to determine the most appropriate course of action.
  • Communicating status of activities with the team, peers, management, internal and external customers.
  • Managing team personnel issues, including hiring, motivating, career development/enrichment, performance and salary review, disciplinary actions, terminations, etc.
  • Working with other leaders to create, measure, and report progress towards established key performance metrics.

    The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

    Required Basic Qualifications:

    • High School Diploma with 11+ years of experience in large IBM z/OS Mainframe Parallel Sysplex environments.
    • 11+ years of hands-on experience supporting IBM z/OS Mainframe Middleware (CICS, MQ, and WAS) implementations that includes MQ Cluster/Sharing, CICS and CICSPlex, and WAS Clusters on large Parallel Sysplex environments.
    • 10+ years of hands-on experience with z/OS and IBM mainframes technologies.
    • Demonstrated success leading geographically dispersed teams.

      Preferred Qualifications:

      • Bachelors degree in Computer Science, Information Technology, Business or equivalent degree.
      • Experience with WebSphere MQ, WebSphere Application Server, and CICS/TS implementations in large z/OS Parallel Sysplex environments.
      • Working knowledge of IBM Assembler, COBOL, and Java on z/OS.
      • Experience with Broadcom (formerly CA) Sysview, BMC Mainview, and IBM Explorers.
      • Experience in merchant daily/month-end funding /billing, merchant account management, merchant fraud and merchant monetary within the financial services industry.
      • Credit/Debit Card merchant systems, acquiring processor, and major card associations such as Visa, MasterCard, American Express, Discover, other private label brands.
      • Excellent verbal and written communications with ability to explain complex technical ideas in easy to understand business terms.

        Travel: Ability to travel up to 35%

        Learn more about Fiserv:

        To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

        Who we are: Fiserv Technology Services (FTS) is a dynamic and critical part of the Fiserv organization. FTS architects, builds and operates the technology platforms and services used by Fiserv Business Units to deliver high quality solutions and services to the industry.

        Fiserv has been a trusted name in financial services technology for more than 35 years. Were leading the digital transformation of financial services, helping financial institutions, billers and consumers move and manage money securely, expertly and with ease through our creative solutions and deep expertise.

        For the sixth consecutive year, and the eighth time in the last 10 years, Fiserv has been named one of the FORTUNE Magazine "Worlds Most Admired Companies--."

        Were looking for the best and the brightest to join our global team of experts, so if youre seeking an environment where leadership, teamwork and innovation are valued, and career development is meaningful to you, youre in the right place.

        Fiserv is an equal opportunity employer/disability/vet

Keywords: Fiserv, Marietta , Director Infrastructure Engineering, Engineering , Marietta, Georgia

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