Call Center Agent/CSR/ Data Entry(Remote)

Company: Monster jobs
Location: Atlanta
Posted on: June 30, 2025

Job Description:

We are seeking a motivated and detail-oriented individual to join our team as a Remote Call Center Agent / Customer Service Representative / Data Entry Specialist . In this role, you will provide high-quality customer support, handle inbound and outbound communication, and accurately enter data into our systems. This is a fully remote position, ideal for individuals with strong communication, problem-solving, and typing skills. Key Responsibilities: Respond to customer inquiries via phone, email, or chat in a professional and timely manner. Resolve customer issues by identifying problems, offering appropriate solutions, and ensuring follow-up. Enter, update, and maintain accurate customer data in internal databases and CRM systems. Process orders, refunds, returns, and other service-related tasks. Follow communication guidelines and scripts while handling customer interactions. Escalate complex or unresolved issues to appropriate departments or supervisors. Maintain performance standards including call quality, response time, and customer satisfaction. Work independently while managing time effectively in a remote environment. Attend virtual training sessions and team meetings as required. Maintain data confidentiality and adhere to company security policies. Qualifications: High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus). Previous experience in customer service, call center, or data entry is preferred but not required. Excellent verbal and written communication skills. Proficient in using computers, data entry software, and CRM tools. Strong attention to detail and organizational skills. Ability to multitask and work under minimal supervision. Reliable internet connection and a quiet remote work environment.

Keywords: Monster jobs, Marietta , Call Center Agent/CSR/ Data Entry(Remote), Customer Service & Call Center , Atlanta, Georgia