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Front Office Supervisor

Company: Hilton Atlanta-Marietta Hotel & Conference Center
Location: Marietta
Posted on: May 28, 2023

Job Description:

What you will be doing -Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. -Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time. -Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often. -Accurately check AM and PM discrepancy reports. -Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments -Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Keywords: Hilton Atlanta-Marietta Hotel & Conference Center, Marietta , Front Office Supervisor, Administration, Clerical , Marietta, Georgia

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