Front Office Assistant
Company: Northside Hospital
Location: Marietta
Posted on: May 10, 2022
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Job Description:
Position Description
Performs a variety of administrative, secretarial and clerical
duties which directly support patient care and practice personnel
in the overall operation of the practice. Incumbent is expected to
interpret and execute the duties and responsibilities of the job
with only limited supervision and direction.
PRIMARY DUTIES AND RESPONSIBILITIES
* Serves as initial patient contact, initiates patient record and
account. Greets patients and families in a welcoming and caring
manner, courteously assists callers with information and
directions.
* Answers phones (operator, appointment, back office lines, etc.)
in compliance with service goals.
* Accurately schedules all categories of appointments - new,
return/office, follow-up, pre-op, post-op, procedure, consultation,
etc.
* Prepares patient records and prints schedule in preparation for
daily appointments. Makes adjustments to schedule as needed
throughout the day (add-ons, cancellations, rescheduled
appointments) and retains records if applicable.
* Responsible for patient registration. Interviews, verifies and
performs accurate data entry of patient demographics, insurance and
medical information to ensure integrity of records and minimize
claims denial if applicable. May be responsible for basic insurance
verification processes.
* Educates patients and maintains compliance with HIPAA privacy
regulations and acknowledgements if applicable.
* Accepts upfront payments (co-pays, co-insurance, etc.) and
provides appropriate patient receipts. Ensures proper documentation
is provided. Balances all daily charges and receipts. Prints
reports for daily updates and close of day.
Our team at Northside Hospital Orthopedic Institute-Sports Medicine
(NHOI-Sports Medicine) offers comprehensive care and personalized
services based entirely around the needs of athletes. As a center
for orthopedics and sports medicine, our team takes care of your
every need - from injury prevention to performance services and
athletic training to orthopedic surgery. We provide services for
athletes of all ages, including orthopedic and sports medicine care
for children, across a wide range of specialties.
Position Requirements
KNOWLEDGE SKILLS AND ABILITIES/LICENSE OR CERTIFICATION
REQUIRED
* 1 year clerical/secretarial experience preferably in a healthcare
environment.
* Excellent communication skills.
* Ability to follow detailed instructions.
* Basic computer skills
KNOWLEDGE SKILLS AND ABILITIES/LICENSE OR CERTIFICATION
PREFERRED
* Successful completion of course in Medical Terminology or
commensurate experience
* Proficient in the use and application of MS Office (Word, Excel
and PowerPoint).
License/Certification Requirements: No
Work Hours: 7a-4:30p
Weekend Requirements: No
On-Call Requirements: No
Keywords: Northside Hospital, Marietta , Front Office Assistant, Administration, Clerical , Marietta, Georgia
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