Front Office Assistant

Company: Northside Hospital
Location: Marietta
Posted on: May 10, 2022

Job Description:

Position Description

Performs a variety of administrative, secretarial and clerical duties which directly support patient care and practice personnel in the overall operation of the practice. Incumbent is expected to interpret and execute the duties and responsibilities of the job with only limited supervision and direction.

PRIMARY DUTIES AND RESPONSIBILITIES

* Serves as initial patient contact, initiates patient record and account. Greets patients and families in a welcoming and caring manner, courteously assists callers with information and directions.
* Answers phones (operator, appointment, back office lines, etc.) in compliance with service goals.
* Accurately schedules all categories of appointments - new, return/office, follow-up, pre-op, post-op, procedure, consultation, etc.
* Prepares patient records and prints schedule in preparation for daily appointments. Makes adjustments to schedule as needed throughout the day (add-ons, cancellations, rescheduled appointments) and retains records if applicable.
* Responsible for patient registration. Interviews, verifies and performs accurate data entry of patient demographics, insurance and medical information to ensure integrity of records and minimize claims denial if applicable. May be responsible for basic insurance verification processes.
* Educates patients and maintains compliance with HIPAA privacy regulations and acknowledgements if applicable.
* Accepts upfront payments (co-pays, co-insurance, etc.) and provides appropriate patient receipts. Ensures proper documentation is provided. Balances all daily charges and receipts. Prints reports for daily updates and close of day.

Our team at Northside Hospital Orthopedic Institute-Sports Medicine (NHOI-Sports Medicine) offers comprehensive care and personalized services based entirely around the needs of athletes. As a center for orthopedics and sports medicine, our team takes care of your every need - from injury prevention to performance services and athletic training to orthopedic surgery. We provide services for athletes of all ages, including orthopedic and sports medicine care for children, across a wide range of specialties.

Position Requirements

KNOWLEDGE SKILLS AND ABILITIES/LICENSE OR CERTIFICATION REQUIRED

* 1 year clerical/secretarial experience preferably in a healthcare environment.
* Excellent communication skills.
* Ability to follow detailed instructions.
* Basic computer skills

KNOWLEDGE SKILLS AND ABILITIES/LICENSE OR CERTIFICATION PREFERRED

* Successful completion of course in Medical Terminology or commensurate experience
* Proficient in the use and application of MS Office (Word, Excel and PowerPoint).

License/Certification Requirements: No

Work Hours: 7a-4:30p

Weekend Requirements: No

On-Call Requirements: No

Keywords: Northside Hospital, Marietta , Front Office Assistant, Administration, Clerical , Marietta, Georgia