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Quality Assurance Call Auditor (Bi-Lingual)

Company: Cooling & Winter LLC
Location: Marietta
Posted on: November 12, 2021

Job Description:

Job Description Marietta Law Firm seeks Bi-Lingual Quality Assurance Call Auditor. As part of the Compliance Team/Department the primary responsibility of the QA Call Auditor is to listen to recorded calls for assigned staff and to score the calls to identify possible violations according to Federal and State laws, Firm policies and procedures and applicable client requirements. For consideration all candidates must successfully complete pre-employment requirements including: drug test, pre-employment background and prior employment verifications. Essential Duties and Responsibilities : --- Monitor & Score assigned calls per staff member each month both in English and in Spanish --- Maintain and track daily audit sheets - save in proper format and store in appropriate folder daily --- Report Call violations according to Firms Call Violation Reporting Policy --- Prepare Internal Scorecards for calls monitored in English or Spanish as applicable --- Prepare Client Scorecards for calls monitored in English or Spanish as applicable --- Facilitate Internal and Client Administered Call Calibration Sessions --- Must become familiar with all client SLA's and proficient with assigned client portfolios as applicable --- Other duties as assigned Skills & Abilities : --- Must be Bi-Lingual (Spanish & English) --- Listening Skills; Ability to identify violations according to regulations and policies; report appropriately --- Moderate to advanced computer skills and knowledge of Microsoft Office software applications --- Ability to manage multiple tasks and deadlines --- Above average Math Skills, Reporting Skills, Attention to Detail, and Documentation Skills --- Strong written and verbal communication skills --- Task oriented with ability to individually prioritize based on job requirements --- Excellent time management skills --- Ability to work in a team environment Education and/or Experience : --- Minimum High School Diploma or equivalent 3-5 years' experience in the legal collections industry --- Desired 2-4 Year College Degree 5 years' experience in the Banking or Collections Industry Interested candidates only. Recruiters and recruiting agencies, please don't contact this employer; do not contact us with unsolicited services or offers.

Keywords: Cooling & Winter LLC, Marietta , Quality Assurance Call Auditor (Bi-Lingual), Accounting, Auditing , Marietta, Georgia

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